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Order and Delivery
Where can I get Smell & Smile devices?
You can order products from the Smell & Smile online store: https://smell-smile.com
or contact us at:
- Riyadh (Main branche) 00966920003918
- Al-Kharj: 00966595693055
- Qassim: 00966555981348
- Jeddah: 00966545358474
- Mecca: 00966559340498
- Taif: 00966500065076
- Khamis Mushait and Abha: 00966545358474
- Dammam, Khobar and Jubail: 00966554153552
- Medina: 0096655893023
- Yanbu: 00966502002037
- Al-Ahsa: 00966558601114
- Jizan: 00966535200207
When will I receive the device?
Delivery usually takes 1-3 days, and up to 5 days for cities far from our centers.
Pricing and Payments
Do the displayed prices include the value-added tax?
Yes, all prices in the online store include the value-added tax
Aroma Diffusers
How to choose the right device for the home?
This is done by determining the area in square meters by multiplying the length by the width. A Smell & Smile representative can visit the place and suggest the appropriate device.
How do the devices work and operate?
The devices operate using advanced nano technology, which disperses the essential oil in the form of ultra-fine particles, providing stronger diffusion and less oil consumption.
How to set up the devices?
Watch AC100, AC250, AC600, AC Home, A601 setup videohere
Watch the C200 setup video here
To download the Smile and Smile application mentioned in the video:
Android version:
https://play.google.com/store/apps/details?id=com.smell.smile
For iPhone:
Essential Oils
How long does the essential oil last?
At 12 hours of operation per day and a pump rate of 12 out of 20, the bottle lasts 30 days.
Can I smell different types and choose from them?
Yes, you can smell samples that sales representatives carry in their bags across all regions of the kingdom or during your visit to us.
Is it diluted with water or alcohol?
No, the essential oil is not diluted with water or alcohol; it is pure and undiluted.
Can I use other oils when filling the device?
Yes, but the device will lose the guarantee, since the essential oils of Smell and Smile are pure and do not affect the devices.
Refund and Warranty
Is there a warranty on the devices?
Yes, all our devices come with a 3-year warranty from the date of purchase.
What is the replacement or return policy?
Returns or replacements are allowed in case of a manufacturing defect in the product.
If the goods do not conform to the standard specifications, consumers have the right to replace them within the period adopted by the store's policy.
you can check our warranty policy for further details.